See the list of devices with known issues at What should I know about using the Fitbit app on my Android phone? Most phones bond immediately or after a few tries, but some phones can’t bond to your Fitbit device. If the bonding process fails, tap Re-enable and try again.Close and reopen the Fitbit app to start the bonding process required for sending encrypted data.Scroll down and tap Require encryption.Tap the arrow in the top left to return to the Notifications screen.If you want to require that only encrypted notifications can pass from your phone to your Fitbit device:.Tap App Notifications to choose other apps you want notifications from.The most common apps for these features are: Choose the types of notifications you want to receive and the app you use most for each category.For more information, see What should I know about using the Fitbit app on my Android phone? Follow the on-screen instructions to pair your Fitbit device to your phone and allow the Fitbit app to access notifications. Make sure the Fitbit app can run in the background on your phone.On your phone, tap Settings Apps & notifications Notifications and find Recently sent. To receive app notifications, make sure you receive app notifications on your phone.On your phone, tap Settings Apps & notifications Notifications Notifications on lock screen. Make sure your phone receives notifications while locked.To see notifications from your phone on your Fitbit device, your phone must receive phone, text, calendar, and app notifications. On your phone, tap Settings Connected devices Connection preferences Bluetooth. Open the Settings app and confirm or adjust the following settings: Bluetooth settings Make sure you installed the latest version of the Android OS.Note: For more information about encryption, see What should I know about using the Fitbit app on my Android phone? Step 1. Tap App Notifications and choose the apps you want notifications from. Choose the types of notifications you want to receive.Follow the on-screen instructions to pair your Fitbit device to your phone. With your Fitbit device nearby, tap the Today tab your profile picture.Tap Do Not Disturb and make sure it's turned off.This feature prevents your phone from sending notifications. Note: Your Fitbit device shows notifications from all calendars synced to your default Calendar app. Tap each notification type and verify the settings:.Verify the settings for each app that sends notifications:.Make sure Show Previews is set to Always or When Unlocked.On your phone, tap Settings Notifications.Tap the information icon next to the name of your Fitbit device.Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.For instructions, see How do I restart my Fitbit device? If you don't see the System Notifications option: Tap the information icon next to the name of your Fitbit device. On your phone, tap Settings Bluetooth.Verify that Bluetooth is on and that your phone can share system notifications: Open the Settings app on your phone and confirm or adjust the following settings: Bluetooth settings On your phone, tap Settings General Software update to see if an update is available. Make sure you installed the latest version of iOS.For instructions, see How do I update my Fitbit device? Make sure your Fitbit device is up-to-date.For instructions, see How do I use the Fitbit app? Scroll all the way down to ZOLEO and then tap it to disable battery optimizationĨ. Tap on Apps not optimized, then tap Allħ. If the notifications are still not working, use the steps below.ģ. Tap the search icon (magnifying glass) and search for ZOLEO, tap on ZOLEO when it appears.Ħ. Tap on Notifications and then enable the following: Tap the search icon (magnifying glass) and search for ZOLEOĤ. Open the Android device's Settings menuģ. Older versions of Android will have a similar feature with a slightly different layout.ġ. Note: The instructions provided have been tested on Android version 10. If the ZOLEO app does not provide a new message notification until the app is open, use the steps below to resolve the issue. At times, these settings may interfere with the ability for ZOLEO users to receive new message notifications. The Android operating system provides many tools for managing notifications and power savings.
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